Damaged delivery?
Report damage within 48 hours of delivery. Keep the packaging and photos for our review.
Shipping policyHow to order
From product to checkout, in four steps.
Browse freely. Confirm your email at checkout to keep your order and updates connected.
Choose a product
Browse all products and select the material you need for your research.
Review specifications
Check vial format, fill mass, pricing, and available lot documentation.
Add to your cart
Choose a vial size and quantity. Review your selections before continuing.
Complete checkout
Confirm your email, add shipping details, select payment, and acknowledge research use only.
Do I need to set up an account first?
No separate signup is needed. Enter your name and email at checkout; we create your account and send a confirmation link. Confirming signs you in and returns you to your cart. A password is optional.
What happens after ordering?
Keep your confirmation email and view your order in your account. Shipping updates and tracking are provided when available.
Your accountWhat if a product isn’t available?
Choose “Notify Me” for restock updates or “Request Documentation Notice” for pending documentation. Confirm the request by email. Archived products remain available for reference and cannot be ordered.
What research-use restrictions apply?
All materials are for research use only, not for human or animal use. Review the full restrictions and material-specific documentation before ordering.
RUO standardsMissing or wrong item?
Contact us within 48 hours of delivery. We’ll review it under our returns policy.
Returns policyNeed help?
We reply by email within 1 business day. No account needed.
Contact us